Returns & Exchanges

At Asenne, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the unworn items with original tags still attached into the original shipping packaging or a secure box.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing