Frequently Asked Questions

Everything you need to know about shopping with Asenne.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the domestic region takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee.

How do I know which size to order?

Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

Asenne accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Sustainability is core to Asenne. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal footprint on the environment.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website so you can follow your package's journey in real-time.